1. Introduction
Indie Brew Systems, Inc. ("Indie Brew Systems," "we," "us," or "our") operates the IndieBrewSystems.com website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
Information you provide directly: When you register for an account, we collect your first name, last name, email address, phone number, and business information such as brewery or account name, address, and type. When you place or receive orders, we collect order details, product selections, and quantities.
Information collected automatically: We collect certain information automatically when you use the Service, including your IP address, browser type and version, pages you visit, time and date of your visit, time spent on each page, and other diagnostic data. We use cookies and similar tracking technologies to track activity on our Service and retain certain information.
Payment information: Payment processing is handled by Stripe, Inc. We do not store full credit card numbers on our servers. Please review Stripe's privacy policy at stripe.com/privacy.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and send related information, including purchase confirmations and invoices
- Send administrative information such as updates to our terms, conditions, and policies
- Respond to inquiries and offer support
- Send marketing and promotional communications (with your consent where required by law)
- Monitor and analyze usage patterns to improve the Service
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share your information in the following circumstances:
With other users: When a brewery and an account (bar/taproom) establish a business relationship through our platform, certain profile and contact information is shared between them to facilitate orders and communication.
With service providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing (Stripe), email delivery, and analytics. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
For legal reasons: We may disclose your information where required to do so by law, in response to valid legal requests, or to protect the rights, property, or safety of Indie Brew Systems, our users, or others.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will retain your data for up to 30 days to allow for data export, and then delete or anonymize it, unless we are required by law to retain it longer. Order records may be retained for up to 7 years for accounting and tax compliance purposes.
6. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), hashed passwords, secure session management, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Correction: The right to request that we correct inaccurate information
- Deletion: The right to request that we delete your personal information
- Portability: The right to receive your personal information in a machine-readable format
- Opt-out of marketing: The right to opt out of receiving marketing communications at any time
To exercise these rights, please contact us at privacy@indiebrewsystems.com.
8. Cookies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will also send you an email notification. You are advised to review this Privacy Policy periodically for any changes.
